At Lala Land we understand that sometimes people change their mind, receive an unwanted gift, purchase the wrong size or the goods are faulty. That’s why we’re always happy to support any return or exchange requests as long you are able to follow a few guidelines.
How To Return An Item
- Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 14 days of your purchase.
- Please email email@example.com to request a refund and we will assign you a tracking number
- Mail your returned item to: PO BOX 235 KINGSGROVE 1480 AUSTRALIA
- Include in your package a signed letter stating the reason for your return and the original receipt
- Merchandise that has been worn, used, or altered will not be accepted for return or exchange
- We also do not refund the original shipping and handling that you paid on the order unless the goods are faulty or you would like to change the size.
If your item is its original condition, you may exchange your item for a different size or colour. Please send an email to firstname.lastname@example.org to request an exchange within 14 days of delivery.